LK
Leago K
1 reviews | Active since Feb 2015
21 Feb 2015, 16:43
No service
I bought a jean at edgars In sandton and it happened that it doesn't fit me. The manager refuses to exchange it to me. Bad service indeed. I'm very disappointed. Never buying here again if this isn't sorted ASAP
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Edgars's replyOfficial
23 Feb 2015, 10:22Hello LeagoKgare1996,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, you have advised that you no longer have your receipt which is the reason for being denied the exchange. You did however advise that you purchased the jean on your account. Upon trying to contact you again, we were unable to get through, kindly provide us with your account particulars and we will then advise accordingly.
Kindly be advised that our credit and return policy states that when an item is exchanged, the following criteria needs to be met:
o Must be in its original packaging including the cellophane wrapping and box if applicable with Price tags still attached.
o The proof of purchase must be submitted.
o Must be within the 30 day return period
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support
Kind Regards
Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, you have advised that you no longer have your receipt which is the reason for being denied the exchange. You did however advise that you purchased the jean on your account. Upon trying to contact you again, we were unable to get through, kindly provide us with your account particulars and we will then advise accordingly.
Kindly be advised that our credit and return policy states that when an item is exchanged, the following criteria needs to be met:
o Must be in its original packaging including the cellophane wrapping and box if applicable with Price tags still attached.
o The proof of purchase must be submitted.
o Must be within the 30 day return period
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support
Kind Regards
Edcon Customer Experience Team
Best regards,
Edgars's reply23 Feb 2015, 10:22
Official
Hello LeagoKgare1996,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, you have advised that you no longer have your receipt which is the reason for being denied the exchange. You did however advise that you purchased the jean on your account. Upon trying to contact you again, we were unable to get through, kindly provide us with your account particulars and we will then advise accordingly.
Kindly be advised that our credit and return policy states that when an item is exchanged, the following criteria needs to be met:
o Must be in its original packaging including the cellophane wrapping and box if applicable with Price tags still attached.
o The proof of purchase must be submitted.
o Must be within the 30 day return period
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support
Kind Regards
Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. As per our telephonic discussion, you have advised that you no longer have your receipt which is the reason for being denied the exchange. You did however advise that you purchased the jean on your account. Upon trying to contact you again, we were unable to get through, kindly provide us with your account particulars and we will then advise accordingly.
Kindly be advised that our credit and return policy states that when an item is exchanged, the following criteria needs to be met:
o Must be in its original packaging including the cellophane wrapping and box if applicable with Price tags still attached.
o The proof of purchase must be submitted.
o Must be within the 30 day return period
Should you require further assistance, kindly contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and continued support
Kind Regards
Edcon Customer Experience Team
Best regards,