AN
Arno N
1 reviews | Active since Oct 2014
09 Oct 2015, 17:18
No service
I received an sms stating that if a purchase before the 31st of october that i will get 20 000 points free. I made a purchase and did not get my points. I then called customer care and they just asked me random questions not at all relating yo my query. Then they just said they dont know what to do and said bye. This is horrible service from edcon. Appoint people who actually know how to do their job. Now they are wasting my time and making me out to be a **** because they dont know their own promotions
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Edgars's replyOfficial
12 Oct 2015, 10:01Hello ArnoNel21,
Thank you for raising your apprehensions with us kindly be advised we have referred this matter to the accounts department to address. We understand the frustration caused, but we assure you concrete feedback will be given to you with regards to the points.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us kindly be advised we have referred this matter to the accounts department to address. We understand the frustration caused, but we assure you concrete feedback will be given to you with regards to the points.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply12 Oct 2015, 10:01
Official
Hello ArnoNel21,
Thank you for raising your apprehensions with us kindly be advised we have referred this matter to the accounts department to address. We understand the frustration caused, but we assure you concrete feedback will be given to you with regards to the points.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us kindly be advised we have referred this matter to the accounts department to address. We understand the frustration caused, but we assure you concrete feedback will be given to you with regards to the points.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,