bM
bongi M
1 reviews | Active since Nov 2013
22 Aug 2015, 12:28
No Service
The attitude at the Edgars at Chris Hani Mall leaves nothing to be desires you would swear we don't pay for the goods sold there. Is there a difference in how staff is trained for black designated branches. The service is worse than home affairs. Can something be done. I went there to purchase 2 items but the queue became so long because there were 2 tills opened with people who asked for authorisation with every transaction they did. When you think service can be bad, wait until you go there the next time so they can beat their own record. It's best to just avoid the shop.
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Edgars's replyOfficial
25 Aug 2015, 09:05Hello SeniMpembe,
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to management to address; as it could have been handled in a different light. Customer are the life blood of this organisation and it is our daily mandate to render excellent service. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to management to address; as it could have been handled in a different light. Customer are the life blood of this organisation and it is our daily mandate to render excellent service. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply25 Aug 2015, 09:05
Official
Hello SeniMpembe,
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to management to address; as it could have been handled in a different light. Customer are the life blood of this organisation and it is our daily mandate to render excellent service. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the lapse in service. That is certainly not the type of service that indicates our standards. Please be advised we have referred this matter to management to address; as it could have been handled in a different light. Customer are the life blood of this organisation and it is our daily mandate to render excellent service. The store manager will review this matter and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,