TA
Tracey A

1 reviews | Active since Sept 2012

01 Jun 2015, 10:23

no service!!!!

I got to to Canal walk Edgars this evening and went to look buying Revolon base and wanted to add or change my base. I walked up and down in the store looking for assistance, even asked the guy that works at Sunglasses hut to get someone but no came, then I approached a group of ladies at the one counter and the girl said she can't assist in helping me choose another foundation and the girl that works there is gone home. I was furious walking 20min looking for someone then took what I wanted and walked away to pay. I got to the line and told a woman on the floor and asked for the store manager and said his gone home and to come to the cellphone to pay. I get there and the item doesn't have a price on and the girl behind the counter took 8 min to go get a price then I paid R270 and she didn't have a R1 change. I was so ****** off and told her to stuff the R1 and walked out of the most store. when I got home the base was used not sealed at all. I want the area manager to call me abdand I want to be refunded. No assistance and bad staff and no change. 30minutes wasted in a store for 1 item. Please find your reference number: ***/GO. No response.AREA MANAGEMENT CALL ME PLEASE.

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Replies (1)
Edgars
Edgars's reply02 Jun 2015, 10:13
Official
Hello tracey23,

It is with great displeasure to hear that your query is still not resolved. As per our telephonic discussion, kindly not we have liaised with the assistant manager and she will contact you to make arrangement so you may visit the store again. We apologise for the inconvenience caused, but we assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***

Best regards,