NO SERVICE

Good day, I have an Edgars acc for couple of years now. I pay my installment end of each month (on time) at the nearest either Edgars/Jet branch. I paid (as usual) on 28/4/15 at Jet branch, Cape Gate centre and few days thereafter notice that this payment was not taken off my balance. On 6 May i called the Edgards Head Office and since then I have spoken to 2 consultants and a team leader. The team leader (will not mention names) confirmed she will call the branch to investigate and provide feedback by 13/5. I have yesterday sorted it out myself, called the branch and they were so sufficient in helping me, however I must go back to them (Jet) with my receipt for them to correct. My problems is the team leader confirmed to sort out/provide feedback by 13/5 and today is 15/5, no response on emails/no calls. Now I must go to a branch to sort out myself. - I will definately settle the balance asap and close acc. RECEIVED SMS FOR OUTST. PAYMENT AND I HAVE PAID!!!!!