1 reviews | Active since Apr 2013
No service
I am so upset. I was at Edgars today wanting to ask about some make up. Two problems I had.<br> <br> 1. When I was there, the clinique consultant was on lunch at 10. My problem with that is that there was no one who could help her. I actually want to inform clinique south africa that their product is receiving that bad service. They could have made a sale but is not going to. <br> 2. I asked for the Revlon consultant to help and she said the clinique consultant was on lunch. I said ok but I need help and again she said annoyed to me the clinique consultant was in lunch. I just turned around and walked away. <br> <br> You know ...... I don't think the two ladies or the managers know what client service is.<br> I really don't want anyone to get in trouble ... but really the service is so bad.<br> <br> Additional to that ..... The servers is offline most of the time in Edgars Waterfall mall and really .... It is getting old. <br>
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Waterfall Mall store. Please be advised that the matter has been addressed with the stores management team who promised to implement corrective measures with immediate effect especially at our cosmetics counter. We sincerely trust that your next visit to the store will be off a pleasant experience.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience at our Edgars Waterfall Mall store. Please be advised that the matter has been addressed with the stores management team who promised to implement corrective measures with immediate effect especially at our cosmetics counter. We sincerely trust that your next visit to the store will be off a pleasant experience.
Thank you once again for reporting your service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,