sD
sameera D
1 reviews | Active since Jul 2015
22 Mar 2016, 12:44
No service
I can never get hold of your call centre so I popped into your Cresta store. Guess what?? Even your own consultants can't get hold of your call centre agents. 3 people waiting in line while she continiously tries. Why bother having consultants in store?
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Replies (1)
Edgars's replyOfficial
22 Mar 2016, 15:10Hello Sader.sameera,
As per our telephonic conversation please be advised your query has been escalated to our account management team for further assistance.
We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised your query has been escalated to our account management team for further assistance.
We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply22 Mar 2016, 15:10
Official
Hello Sader.sameera,
As per our telephonic conversation please be advised your query has been escalated to our account management team for further assistance.
We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised your query has been escalated to our account management team for further assistance.
We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,