1 reviews | Active since Mar 2009
No Security on Cards & Dispute Department
Why don't you have any security measures for account card purchases? Lost my wallet 30-Oct-2014 & R3.5K purchase made by whomever picked it up. Got pick-pocketed 30-Apr-2015 and R1.6K purchase was made. Reported it when realized wallet was gone on 2-Apr-2015. Asked for a call ref number & consultant said I should use his name - Nthaba @ your call center in JNB. <br> <br> Was promised a call from you dispute dept & nothing to date. I'm now going to pay the balance of my account which I purchased less R1,639.98 disputed purchase & close my account. <br> <br> Credit the disputed amount or we can go the small-claims court route again like I had to do last time.<br> <br> Why don't you ask for ID when a purchase is made with your Edgars card? There is no PIN system in place, no verification of signature and it appears to be a free for all for those that pick up or nick a card.
Our attempt to contact you at 03:10 PM was unsuccessful.
We would like to apologise for the overall experience. Kindly note for any ********** purchases done on the account, the customer needs to fill in the dispute forms at the nearest Edgars store. If that is done already, please note this matter has been referred to ***** and dispute department for investigations and upon findings feedback will be given to you shortly.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 03:10 PM was unsuccessful.
We would like to apologise for the overall experience. Kindly note for any ********** purchases done on the account, the customer needs to fill in the dispute forms at the nearest Edgars store. If that is done already, please note this matter has been referred to ***** and dispute department for investigations and upon findings feedback will be given to you shortly.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***