SD
Scharon D
1 reviews | Active since Nov 2019
09 Dec 2019, 08:21
No satisfaction-Mango/Edgars
Good day
Please see feedback we got from both parties, correspondence. Below they mentioned guest had 3 days prior departure and which minutes after we realize the mistake-wrong date. We called in to notify them immediately.
Hi Lynn Please find below feedback received from Mango Guest Care. *** Hi Cynthia The flight is in the past. Changes are no longer possible. The booking was made on the 29 Nov. The guest had 3 days prior departure to make the changes she wanted. Regards Cynthia Chetty Edcon Customer Experience Team ***
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Edgars's replyOfficial
09 Dec 2019, 11:20Hi Scharon
Thank you once again for making contact with us.
Unfortunately we are unable to assist you any further with your query .
Once again we apologise for the frustrations caused to you .
Kind regards
Edgar's Customer Experience Team
***
Thank you once again for making contact with us.
Unfortunately we are unable to assist you any further with your query .
Once again we apologise for the frustrations caused to you .
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edgars's reply09 Dec 2019, 11:20
Official
Hi Scharon
Thank you once again for making contact with us.
Unfortunately we are unable to assist you any further with your query .
Once again we apologise for the frustrations caused to you .
Kind regards
Edgar's Customer Experience Team
***
Thank you once again for making contact with us.
Unfortunately we are unable to assist you any further with your query .
Once again we apologise for the frustrations caused to you .
Kind regards
Edgar's Customer Experience Team
***
Best regards,