NC
N C
1 reviews | Active since Jan 2013
15 Dec 2015, 20:12
NO samples even after purchase?
This Red Square store is very badly run and maintained! When clients come in to spend their Momentum Multiply gift vouchers, they intend to buy stock in bulk. Fragrances are a luxury in a market that presently has clients like myself in short supply. So when we ask the NUMEROUS agents (who parade the store) for samples and they pretend accordingly that there are no samples, it makes one to shop exclusively online with International suppliers. <br> <br> Get this store into shape, from the inept sales persons to the unswept floors. It's a tragedy quite frankly to see such potential wasted due to a lousy attitude!
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Edgars's replyOfficial
19 Dec 2015, 16:37Hello chantransglobal,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
But we assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
But we assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply19 Dec 2015, 16:37
Official
Hello chantransglobal,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
But we assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly note we have referred this query to management because we strive for excellent customer service and satisfaction and it is with great displeasure to hear of the unpleasant service you received.
But we assure you all concerns raised will be addressed and corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,