No response to account application

I have app**** for a new account at Edgars and the only update I have received was a phone call to check affordability. However I haven't received a sms or a call to say whether the account has been approved or declined. When I phone "new accounts" they say I have to go instore. Who says I can easily just go "instore". Maybe I live far away from an Edgars store. Why have the new accounts department if no one can tell you what the status of your application is.

Please get back to me.

Thank you