NO RESPONSE RECEIVED ON UNALLOCATED EFT PAYMENT
I received a call from Edgars consultant indicating that my payment of R650.00 made by myself was not received. I indicated that i will forwad proof of payments so the amount can be allocated accordingly.<br> <br> I subsequently contacted edcon and it appears a few payments made do not reflect. These were made via eft.<br> <br> I have attached proof of payments dating back from January. This information was sent to edcon on 22 October, follow up made on 27,28 and 29 October with no positive feedback. I even asked for the process and turn around time to expect a reply but i didnt get a response. I also indicated that after calculating all payments made it would appear that i have to be credited some money.<br> <br> Basically all payments made from January via EFT do not reflect, i have sent proof of payments and follow up emails but i do not have a response.<br>
Our attempt to contact you at 11:08 AM was unsuccessful.
Thank you for raising your apprehensions with us. Please be advised the accounts department have traced your payment, and it will reflect after 48 hours. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Our attempt to contact you at 11:08 AM was unsuccessful.
Thank you for raising your apprehensions with us. Please be advised the accounts department have traced your payment, and it will reflect after 48 hours. We apologise for the lapse in service, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
