No response/No help/ paying for a service with no reply.

<p>I have been charged for the club membership every month. The last couple of months I have not received my sms to pick up my instore magazine. I have phoned the various club and customer service numbers from the Canal Walk shop with the assistance from a lady behind the counter. We phoned 3 different numbers and no one could help me. I have confirmed my details multiple times over the phone, but yet i am not getting a sms. I have even written on the Edgars website, and no response. The stores refuse to give me the magazine without the sms, and I don’t have it, as it is not being send to me.</p> <p>How long must I pay for this service that I am getting no response on?</p>