MF
Marc F
1 reviews | Active since Mar 2017
16 Oct 2018, 07:53
No Response in Two Months
"Thank you for bringing above concerns to our attention.
Please be advised that your query is referred to RMCS (3rd party airtime company) for cancellation and reversal from inception date as requested.
Final feedback will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
********** 0676/GO
Kind Regards
Edcon Customer Relations Team
***"
Please note that it has been almost TWO MONTHS since you sent me this reference number and I have still not been contacted about any refund or reversal.
September and October's statements still reflect the unauthorized charges from 04 August AND I was charged R78 again on 28 August and still don't even know what I'm being charged for. I have now incurred two additional R23 service fees and R9.22 interest for September and October, even though I had already fully paid off everything I owed on the account (not relating to these "services") on 30 August and only incurred the interest and service fees as a result of these unauthorized charges.
I am being forced to pay my instalment for this nonsense in order to avoid getting bad credit. This is thoroughly annoying me now as this should have been sorted a long time ago. I have tried contacting RMCS directly via email only to be completely ignored. I have tried calling numerous times and now have the call on hold music firmly imprinted in my f*%#ing brain as nobody answers for over 20 minutes.
I no longer want to do business with Edgars or any one of Edcon Limited’s subsidiaries. I request that this now be escalated to an account cancellation as I will never place a single toe into an Edgars store again and will therefore no longer be needing the account.
Thank you kindly, Marc
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Replies (2)
Edgars's replyOfficial
16 Oct 2018, 12:38Thank you for making contact with us once again. According to your account profile the airtime subscription was cancelled on the 31/8/18. The reversals were declined as their records states that you agreed to the enrollment. However we will escalate your query to our third parties for final feedback .We apologise for the frustrations caused .
***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply16 Oct 2018, 12:38
Official
Thank you for making contact with us once again. According to your account profile the airtime subscription was cancelled on the 31/8/18. The reversals were declined as their records states that you agreed to the enrollment. However we will escalate your query to our third parties for final feedback .We apologise for the frustrations caused .
***/go
Kind regards
The Edgar's Customer Experience Team
Best regards,
MF
Marc F's updateReviewer Update
16 Oct 2018, 21:27All I'm asking for is feedback. Why does it take two months for me to find out that the reversals have been declined?
It is true that I agreed to the "airtime subscription", but only on the grounds that I would not be charged anything. It was clearly stated to me that these so-called services would be free for the first three weeks (I have the phone recordings to prove this), yet I was charged 11 days after inception. I cancelled before three weeks and did not receive any airtime or any usable services whatsoever. I was even charged again AFTER I had already cancelled.
Could you please ask the "third party" why I was charged within 11 days when I was promised that I would not be charged ANYTHING for the first three weeks?
This is really just a **** disguised as a service, and it's truly sickening that you associate yourselves with these *********. I want my money back and I want my account closed.
MF
Marc F's update16 Oct 2018, 21:27
Reviewer Update
All I'm asking for is feedback. Why does it take two months for me to find out that the reversals have been declined?
It is true that I agreed to the "airtime subscription", but only on the grounds that I would not be charged anything. It was clearly stated to me that these so-called services would be free for the first three weeks (I have the phone recordings to prove this), yet I was charged 11 days after inception. I cancelled before three weeks and did not receive any airtime or any usable services whatsoever. I was even charged again AFTER I had already cancelled.
Could you please ask the "third party" why I was charged within 11 days when I was promised that I would not be charged ANYTHING for the first three weeks?
This is really just a **** disguised as a service, and it's truly sickening that you associate yourselves with these *********. I want my money back and I want my account closed.