CT
Candice T
1 reviews | Active since Feb 2014
12 May 2015, 13:28
No response from Customer Complaints in 4 Months!!
I got a polo handbag for christmas. In january it started falling apart. i try to get through to call centre, no response. i send emails to customer complaints in january, february and march. Still no response. It is now may. How is the customer service so poor?
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
13 May 2015, 11:27Hello candicet33,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you will need to visit the store of purchase along with your proof of purchase.
The item will then be assessed and feedback provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you will need to visit the store of purchase along with your proof of purchase.
The item will then be assessed and feedback provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Edgars's reply13 May 2015, 11:27
Official
Hello candicet33,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you will need to visit the store of purchase along with your proof of purchase.
The item will then be assessed and feedback provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, you will need to visit the store of purchase along with your proof of purchase.
The item will then be assessed and feedback provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***