LG
Lizzie G
1 reviews | Active since Sept 2009
20 Oct 2015, 11:56
NO RESPONSE BY EMAIL OR PHONE
Edgars need to urgently provide me with a telephone number of a Manager or an email address of a Manager or Supervisor in order that I'm able to address a complaint. I have been trying since 5th October. Today is 20th October. Four emails to [Email Removed] and four to [Email Removed] have NOT been responded to, not even with a computer generated response and reference number. Their phones are worse. Their *** is a \no reply"and their *** is \""out of order\"". The biggest joke is their Customer Service number. You have to be an account holder to get past \""go\"". If you are not"
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Edgars's replyOfficial
21 Oct 2015, 12:13Hello lizzieguh,
Thank you for making contact with us. Please accept our sincere apologies for the frustrations caused to you.
As per our discussion we have escalated your query to our new accounts manager for urgent assistance with your application and feedback will be provided to you. Thank you for your interest in our business.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us. Please accept our sincere apologies for the frustrations caused to you.
As per our discussion we have escalated your query to our new accounts manager for urgent assistance with your application and feedback will be provided to you. Thank you for your interest in our business.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Edgars's reply21 Oct 2015, 12:13
Official
Hello lizzieguh,
Thank you for making contact with us. Please accept our sincere apologies for the frustrations caused to you.
As per our discussion we have escalated your query to our new accounts manager for urgent assistance with your application and feedback will be provided to you. Thank you for your interest in our business.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***
Thank you for making contact with us. Please accept our sincere apologies for the frustrations caused to you.
As per our discussion we have escalated your query to our new accounts manager for urgent assistance with your application and feedback will be provided to you. Thank you for your interest in our business.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***