No response and no Revlon make up consultant

I lodged a complaint against Zevenwacht store with no response from the area manager as I advised I would like, then Saturday about 7:30pm I was at Canal walk to buy make-up and once again there was no one at the Revlon counter, i asked around in the store and one of the ladies said she was on tea, then i started browsing in the store and went back and the revlon make-up counter lady was still not there. i was there for longer than 15minutes and usually tea is only 15minutes, well once again bad expierance from Canal walk store, can the store manager please contact me from the Zevenwacht and Canal walk.