1 reviews | Active since Oct 2011
No response after three months
I received a voucher in November for R250 thanking me for shopping with you guys.I got to the till and couldn't' find the code.The lady told me should could not help without the code that I should call the call centre to get it resent.The same day I called in and spoke to Bulelwa who assured me should have it resent within 48 hrs.This did not happen.I spoke to Nelly who promised again she would send it within 48 hrs,again nothing was done.I then escalated the matter to Onic the manager who said I PROMISE I will call you back on Friday.He never called back.I called several times,they either did not know him or he was off but to date I have not spoken to him.<br> I then emailed customer care and dealt with Nomzekelo who I sent a lengthy email to about my disgust in the service.She did not address anything in the letter know apology was offered.I was then referred to someone else who called me telling me that the offer ended in December and that there is nothing she can do,I explained that I was not going to accept that as I called in November already.She placed me on hold and I'm still holding.A company cannot be allowed to behave like this it's unacceptable.I am not happy at all.
Thank you for raising your apprehensions with us. we can understand the frustration and the unpleasant service you received with regards to the voucher that you couldn't redeem and for that we greatly apologise. Please be advised we have liaised with the marketing department who confirmed that the promotion has ended and your name will be added on our next voucher campaign.
Edcon sets high standards for the service rendered to our customers, and any service not indicative of our standards should be addressed accordingly,we assure you all concerns raised will be addressed accordingly and we promise to be of much better service next time we have promotions.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Thank you for raising your apprehensions with us. we can understand the frustration and the unpleasant service you received with regards to the voucher that you couldn't redeem and for that we greatly apologise. Please be advised we have liaised with the marketing department who confirmed that the promotion has ended and your name will be added on our next voucher campaign.
Edcon sets high standards for the service rendered to our customers, and any service not indicative of our standards should be addressed accordingly,we assure you all concerns raised will be addressed accordingly and we promise to be of much better service next time we have promotions.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,