PF
Penelope F
1 reviews | Active since Nov 2015
23 Nov 2015, 11:46
No Response after 21 Days SHOCKINGLY POOR SERVICE
I received my package on November 2, 2015. 2 Items short delivered. Immediately emailed Red Square On Line - got an automated response -they would get back to me within 24 hours. Joke? I phoned their Call Centre on 6/11/2015 who advised they would put the query through to the store. I eventually received a response to my email on 10/11/2015 - 192 hours after my query. Quote : \kindly be advised we have escalated the matter to the Supply Store to advise accordingly
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Edgars's replyOfficial
24 Nov 2015, 15:24Hello Penny Faure,
It is with great displeasure to hear that you haven't received the remainder of your order. Please be advised the Red Square online team is in receipt of this query. We understand that it has been prolonging, but we have escalated it as a matter of priority.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received the remainder of your order. Please be advised the Red Square online team is in receipt of this query. We understand that it has been prolonging, but we have escalated it as a matter of priority.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply24 Nov 2015, 15:24
Official
Hello Penny Faure,
It is with great displeasure to hear that you haven't received the remainder of your order. Please be advised the Red Square online team is in receipt of this query. We understand that it has been prolonging, but we have escalated it as a matter of priority.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received the remainder of your order. Please be advised the Red Square online team is in receipt of this query. We understand that it has been prolonging, but we have escalated it as a matter of priority.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***