No response about account status

I app**** for an edgars account online on 13/02/18. I did not receive a notification that the application had been received nor any information in regards to when I could expect notification on the success or denial of the application. Today (16/02/18) I called the new accounts department, only to be told that they cannot give me an update on the status of my application over the phone and had to go in store - what's the purpose of being able to apply online if that is response you receive when you call. Finally I was told that someone would get hold of me by tomorrow (17/2/18), but she was not able to tell me when exactly this would occur, to confirm some details.

When you apply in store you get told whether your application has been approved or not - I do realise that having app**** online means a few more checks need to be made.