CB
Chloe B
1 reviews | Active since Sept 2011
28 Aug 2015, 11:35
No response
Again I'm so frustrated with the customer service in South Africa. I have an Edgars account - I had received an email stating my outstanding amount. So I tried calling local numbers and the international numbers with no answer at all. Then I tried emailing - twice and no response. Quick to threaten me about my credit bureaux profile but not quick to contact your customers back. I have called and emailed to setup a debit order as I still send funds into my bank account at home. Yet I'm not able to do anything at all as Edgars as yet to make any communication with me
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Edgars's replyOfficial
01 Sept 2015, 12:36Hello clo,
Thank you for raising your concerns with us. Please be advised your account is no longer in arrears. We have referred this query to the accounts department to assist with setting up a debit order. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accouts department on ***
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised your account is no longer in arrears. We have referred this query to the accounts department to assist with setting up a debit order. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accouts department on ***
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply01 Sept 2015, 12:36
Official
Hello clo,
Thank you for raising your concerns with us. Please be advised your account is no longer in arrears. We have referred this query to the accounts department to assist with setting up a debit order. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accouts department on ***
Kind regards.
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised your account is no longer in arrears. We have referred this query to the accounts department to assist with setting up a debit order. We apologise for the overall experience, but we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact the accouts department on ***
Kind regards.
Edcon customer experience
***
Best regards,