No response!

I app**** for an account online, I waited for a week and no response. I then phoned the helpline for answers the lady then said they can't tell me anything over the phone I have to go in store. I then went to Edgars and they told me I have been declined. Why did you not let me know? How should I have known? The reason they say is affordability, what I really can not understand. I know of friends of mine the make less than me and got approved. The man who helped me then said it happens a lot with online applications I should do it in store BUT I have to wait 3 months before I can apply again. We decided we should try it on my husbands name. My husband app**** for an account on the 30th of September at Clearwater. The man who helped him told him to come back the next day to collect the card because it has been approved. He said he will be there to help us. When we got there he wasn't there. We asked another employee to help us, she was very nice and helpful. She told us that the application is still pending. We should wait for a sms to tell us to come back. A week and a half has gone by and no sms. My husband then went to Edgars again to ask what is going on, the same man as before told him its still pending. When we asked him why he wasn't there on that Sunday and why he said the application is approved he said he was there and he never said it was approved. Again they told us to wait for the sms. So Edgars how long is this going to take??? This is really bad service!!