BMD
Benjamin M.B Duminy
1 reviews | Active since Jan 2015
14 May 2015, 06:23
No response
So I have recieved a response where someone will contact me regarding my account. Still nothing has happened. Everyone is telling me your enquiry has been forwarded but then nothing happens. Work on your customer service skills Edgars.
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Replies (1)
Edgars's replyOfficial
15 May 2015, 10:37Hello Bertus Duminy,
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the delay in response to your query , as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the debt review team and have been advised that your query has been escalated to Remittance for debiting in order to resolve the query urgently.
After this has been done, we will contact you and advise.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the delay in response to your query , as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the debt review team and have been advised that your query has been escalated to Remittance for debiting in order to resolve the query urgently.
After this has been done, we will contact you and advise.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply15 May 2015, 10:37
Official
Hello Bertus Duminy,
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the delay in response to your query , as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the debt review team and have been advised that your query has been escalated to Remittance for debiting in order to resolve the query urgently.
After this has been done, we will contact you and advise.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the delay in response to your query , as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that we have communicated with the debt review team and have been advised that your query has been escalated to Remittance for debiting in order to resolve the query urgently.
After this has been done, we will contact you and advise.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,