1 reviews | Active since Sept 2011
No respect for the elderly
<p>I was at the cosmetic section today to buy perfume and the teller took my card.</p> <p>When i confronted her about giving my card back, she was adamant that she had put it into my packet with my slip. I was then told to go to customer care to sort it out and would have to pay R50 to get a new card. As an elderly lady and pensioner this treatment is appalling. I would like to retrieve the video footage to see the where abouts of my card and to make sure ***** hasnt accured on my card.</p>
Kindly note we tried contacting you telephonically at about 10:56 but we could not reach you.
Thank you for bringing the above concerns to our attention.
Our sincere apologies for the negative experience at our Edgars Vaal Mall store.
Please be advised your query is referred to the stores management team to address. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 10:56 but we could not reach you.
Thank you for bringing the above concerns to our attention.
Our sincere apologies for the negative experience at our Edgars Vaal Mall store.
Please be advised your query is referred to the stores management team to address. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
You can try contacting me now please
You can try contacting me now please