1 reviews | Active since May 2016

16 Aug 2017, 19:59

No reponse/Edgars Club

I joined Edgars club in May somewhere. I was promised in store that someone will call me and arrange for delivery of a card and all the benefits I receive. To date no one has called me and I have not received a card. I have sent emails to the edgars club email but have not received any response. What kind of club is this??????????????? Every month you charge me for this service but I receive nothing. I want all my monthly fees back since I joined because this is called *****ing. Pay back my money and cancel this service immediately!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Edgars
Edgars's reply17 Aug 2017, 11:21
Official

We apologise for any frustrations incurred by the incorrect information that was provided with regards to being posted a club card to you . Kindly be advised that club cards are only issued in store. You were supposed to have received it from your most convenient Edgars store. We also request for your account or ID number so that ewe may cancel the membership as requested. We apologise again for the inconvenience caused. Please find the following reference number for your post ***/GO .

Kind regards,

Customer Experience Team

Call Centre: ***.

's update17 Aug 2017, 11:44
Reviewer Update
Well according to them someone was going to call me to have the card delivered. You need to train your staff then. I also want my money back that I have been paying for nothing and because I have sent a email already to cancel this a long time ago without any response so it is you mistake that I have been paying all this time because you don't read your emails. I have submitted my phone number and ID number so why don't you have it???? No company have ever asked me publicly here for my details because I submit it with the review.