AM
Ali M
1 reviews | Active since Sept 2015
08 Sept 2015, 10:38
No reply
I ordered a from redsquare online and did not receive 3 free gifts. <br> order no. ***<br> <br> I have emailed and called over 20 times since Wednesday and no one has gotten back to me.<br> <br> This is really pathetic. The order was for a friends birthday which has already passed. <br> <br> It is extreamlyl frustrating when the email and phone enquiries are answered with \we will get back to you in 24 hours"and then you dont.<br> <br> """
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Edgars's replyOfficial
10 Sept 2015, 14:43Hello AliyahM,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to address, as this matter has been prolonging. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to address, as this matter has been prolonging. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply10 Sept 2015, 14:43
Official
Hello AliyahM,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to address, as this matter has been prolonging. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the Red Square online manager to address, as this matter has been prolonging. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Kind regards.
Edcon customer experience
***
Best regards,