No Reply 2 weeks

I went in to Edgars Gateway to purchase a few items, when I got to the teller I was told that there is a block on my account, and was told to go to customer service. I went to customer services to enquire as to what was the block on my account for, I was told it was a FICA block and I needed to submit proof of address. I came in the next day and submitted my documents to Elijah at customer service. He told me that he will forward my documents to the relavant department and would contact me when the block has been removed. I called in Last week Friday(8/12/2017) to check if the block has beem removed. Elijah told me that the scanner was out of order and when it is sorted out he will send my documents through. On Saturday(09/12/2017), I decided to go the Edgars Pavalion to submit these documents, I went in and Pearl took my documents in, and advised me that she will let me know when all is in order. Now 2 weeks later no reaponse from Elijah from Edgars Gateway, and 1 week later no response from Pearl from Edgars Pavillion. Terrible customer service from both stores. I am a loyal customet for over 10 years, and to recieve such terrible customer service is not on. I wasted my time, calls, and fuel to go in an sort this issue out. These service agents should be trained on how to handle there clients. I have to go to such an extent to post a review on Hellopeter to recieve customer service.