No refund since last year August and countless complaints

<p>I truly dont even know what to say or do anymore.... My next option if this does not work is to log a complaint with the Ombudsman cause this is actually beyond pathetic.</p> <p> </p> <p>I contacted Edgars last year August to request that they close my account and also refund the R445.96 that I overpaid into the account. They were quick to cancel the account however 5 MONTHS LATER i still have to fight for my refund to be paid. I have complained on Facebook, Ive sent emails to complain, Ive called... And each time I get told that they are escalating it. Clearly Edgars dont know what it means to Escalate something as nothing has been done.</p> <p> </p> <p>This needs to be sorted out in the next 24 Hours or Im going to the Ombudsman. I dont need to hear any more empty promises!!!</p>