No Refund for online purchase

<p>What a poor excuse for a retailer. Edgars used to be associated with quality - now all you experience when walking into an Edgars is a dirty store coupled with pathetic service.</p> <p> </p> <p>Unfortunately the online shopping experience is even worse.</p> <p> </p> <p>At the start of Oct16 I purchased two memory foam pillows online from Boardmans.</p> <p> </p> <p>Firstly, the website showed that the product was in stock and that delivery would take place within 3 working days. 5 days later I receive an email saying that there was no stock. I requested a refund.</p> <p> </p> <p>After receiving my edgars statement at the end of Oct I saw that no refund was made. I then called customer service and they told me to write an email. The email was sent on the 11th of Nov. It is now 30 Nov and still not a peep from Edgars. I even received a confirmation email that they have received the email. </p> <p> </p> <p>Seriously.</p> <p> </p> <p>This was the email trail and my complaint:</p> <p> </p> <p>Hi there,</p> <p>Firstly I find it ridiculous that I need to go through this process given that it is the failure in your system that caused the need for the refund.</p> <p><br />Attached is the last correspondence I had with Edcon regarding this transaction. I clearly stated to the (***********) person (after they asked whether they should refund my!!!!) that they should refund me. Weeks later after all the back and forth I had to call Edcon again and hear that there is this lengthy process to get credit on my account for goods that I have never received in the first place. Seriously, I cannot wait to close this account!!!</p> <p><br />Boardman's Online order no: ********** 63<br /> <br />Inbox<br />x<br /> <br /> <br /> <br /> <br />Tiyani ********** />Oct 10 <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Elzette</p> <p> </p> <p>Thank you so much for shopping with us at Boardman’s. We’re delighted to have you as our customer. We sincerely apologise for the delay on your order and would like to remind you how much we appreciate your continued support. We have tried to source your items however are not available. Please advice if to refund you.</p> <p> </p> <p>1. SKU: ********** 1- (X2)Orthopedic Cream Memory Foam Contour Pillow </p> <p> </p> <p> </p> <p>Kind Regards</p> <p>Tiyani Mawila</p> <p>For Team Escalation Team-BDM</p> <p>Omnichannel, E-Commerce</p> <p>Direct: 011 ********** / 6741 I ********** ebsite:www.edcon.co.za</p> <p> </p> <p> </p> <p> </p> <p>This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Discl aimer or from the Group Secretary on (011) ********** .<br />The disclaimer also provides our corporate information and names of our directors as required by law.<br />The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.</p> <p>P Please consider the environment before printing this email and/or any related attachments<br />edcondisc <br /> <br /> <br /> <br /> <br />Elzette ********** />Oct 10 <br /> <br /> <br /> <br />to Tiyani<br /> <br /> <br /> <br /> <br /> <br /> <br />Hi Tiyani,</p> <p>This really isn't acceptable at all.</p> <p><br />Please explain to me why the items are then available to purchase online if you do not have stock?</p> <p><br />REgards<br /> <br /> <br /> <br /> <br /> <br />Tiyani Mawila<br />Oct 10 <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />According to fulfilment store, there was stock at a time of purchase but due to walk-in customers, the fulfilment store ran out of stock and we tried to source from other stores but the feedback that we got is that it is sold out.</p> <p> </p> <p>From: Elzette Booysen ********** />Sent: Monday, October 10, 2016 12:18 PM<br />To: Tiyani Mawila ********** />Subject: Re: Boardman's Online order no: ********** 63</p> <p><br /> <br /> <br /> <br /> <br />Elzette ********** />Oct 10 <br /> <br /> <br /> <br />to Tiyani<br /> <br /> <br /> <br /> <br /> <br /> <br />This is very disappointing to say the least.</p> <p>Please refund my money.<br /> <br /> <br /> <br /> <br /> <br />Elzette ********** />Oct 17 (11 days ago) <br /> <br /> <br /> <br />to Tiyani<br /> <br /> <br /> <br /> <br /> <br /> <br />Hi Tiyani,</p> <p>Please provide proof that the transaction has been reversed - I have received my statement today and the amount for the pillows are still on the statement.</p> <p><br />Regards</p> <p> </p> <p><br />So let me amuse you and write the letter that you so ***********ly insist on and my ID that you cannot live without.</p> <p> </p> <p> </p> <p><br />I request a refund as you were unable to provide the product that I ordered online.</p> <p><br />The transaction is dated 6 Oct for two orthopedic pillows of which the total amounted to R1022.</p> <p><br />Attached is my ID.</p> <p><br />Elzette Van Rooyen</p> <p> </p> <p> </p>