No Proof of Dental Care!
Over a year ago I requested dental care, I was advised that this was added on. A month or 2 later I called to follow up and I was told I have no such cover and that Edgars doesn't know anything about it. Now, 2 days ago, I suddenly get a call from a lady saying she wants to discuss my dental care plan with me? I explained the situation to her and she said she would send me my documents and then hung up. I still have not received this. What is going on??? Have I been paying for something I didn't even know I had??
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the documents that you request for your Dental plan . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the documents that you request for your Dental plan . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.