LT
Lorraine T
1 reviews | Active since Nov 2018
13 May 2019, 09:36
No Peace
Edgars account doesn't not give me peace at all.Every month statement comes with airtime,Data,SMS subscription and registration voucher things. I have to call with my money so that this ******* can be sorted out. I am really tired of this.please do remove this nonsense things so that I can pay off the money I owe you and close the ****en account. It does not work for me . this is the second time now. It happened last year end of June and was sorted by the end of December. Now it came back again from February.
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Edgars's replyOfficial
13 May 2019, 11:27Dear Lorraine,
Please accept our sincere apologies for any frustrations occurred due to thsi incident.
Kindly note your complaint is referred to senior management team to urgently confirm the status of your refund. However as per our records it reflects that an investigation is still in progress.
New reference number generated for this complaint:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to thsi incident.
Kindly note your complaint is referred to senior management team to urgently confirm the status of your refund. However as per our records it reflects that an investigation is still in progress.
New reference number generated for this complaint:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply13 May 2019, 11:27
Official
Dear Lorraine,
Please accept our sincere apologies for any frustrations occurred due to thsi incident.
Kindly note your complaint is referred to senior management team to urgently confirm the status of your refund. However as per our records it reflects that an investigation is still in progress.
New reference number generated for this complaint:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to thsi incident.
Kindly note your complaint is referred to senior management team to urgently confirm the status of your refund. However as per our records it reflects that an investigation is still in progress.
New reference number generated for this complaint:
***/GO
Kind Regards
The Edgars Team
***
Best regards,