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George B

1 reviews | Active since Jun 2012

27 Feb 2018, 10:59

No paid up letter desite numerous calls to *********** staff

I closed this account and paid it up in full due to your rude and *********** staff , seems this was justified as I have been trying to extract a closed/ paid up letter since the 15th of February , 6 calls to your help? centre. The latest *********** promised I would receive the email in five minutes , this was hours ago. Could somebody , preferably with some grasp of basic communication contact me once they can find the time.

0
Replies (2)
Edgars
Edgars's reply28 Feb 2018, 10:34
Official

Thank you for making contact with us regarding the requested paid up letter .We have been advised by our accounts department that the letter has been emailed to you on the 27/2/2018.Should you require further assistance do not hesitate to call us on ***.

***/GO

Kind regards

The Edgar's Customer Experience Team

GB
George B's update28 Feb 2018, 12:26
Reviewer Update
Good Day Edgars , Your reply is false and a lie . I am still awaiting this letter (I do know how to use email - even the trash box) . Spoke to your manager Sifiso and explained to him that there must be a problem with your email system . He" resent " the mail and it still never arrived , provided me with his email address , I sent him a mail and got a undelivered message from the domain host . So , yes you do have a problems . Can a large company like Edcon not even realise that they have an issue with their emails (for two weeks , lol , jokers ). Please post the required letter to me , perhaps these modern times are too difficult to grasp.