No Paid up letter!

Edgars is ****** pathetic,i've recently settled my account with the attorneys as my account has been handed over and its been freaking over 1 month now that the attorneys has requested for my paid up letter from them.I even tried calling on numerous occassions to speed up the process but no joy from that either instead my account balance which supposed to be zerorised still has a balance on it whichfluctuates all the time.I dont know why it is taking you people so long and to whom else to send my proof of payment and speak to but waiting this long is just plain negligence!Can someone please contact me to discuss a way forward with this as my patience is up !