No one knows how the head office works

For the past 3 months my card has been blocked due to FICA documents. I went in to the customer service centre in Sandton City and filled all the documents and gave in a copy of id however, up till today the card is still blocked and no one can assist. The people working in customer services cannot answer as to why the card is still blocked but they are very capable of rolling their eyes and saying \I don't know". I have never been so frustrated with any retail store as they will harass you to open accounts and make purchases but when there is a problem no one is willing to help. """