No one is getting back to me about acc reversal

On the 31St of October 2015 I went to edgars maponya to enquire about a reversal on my account as a former employee so I can close the account, I was told I need to bring letter stating that I need a reversal n also with it must be I.D copy and a 1 month bank statement. I brought the required documents to a different store(edgars Newtown mall) on the first week of November, assisted by manager Mr Glen and store assistant Lerato who both showed me the email they sent to RCO who are responsible for approval and I was told it would take up to 7 working days and til today I have not heard anything from them not even a cent on my bank account since they have my details. I went back to store to ask what I should do on the 30th Nov and they called RCO and Eddlyn said she would get back to me but even today I am still waiting. I am sick and tired of this company and I just want my money and then close the damn account because I can't deal with their incompetence,inconveniences and bad services. If I am requested to follow procedure, why are they not sticking to their turn around time to resolve queries