SF
Sean F

1 reviews | Active since May 2014

05 Feb 2016, 09:37

NO ONE HOME

Firstly it would be nice if someone answered the phone ***) that you advertise on your website. Then I try email and get an undeliverable reply. I have eventually got hold of someone however they were not able to help. The email then went to someone else who rep**** saying they will have a look. I reply to that email and its also an undeliverable email. I tried calling your number again but still no one answered. You are charging my account with expenses I have never asked not signed for. You can't just debit my account with monthly expenses every month if you don't have permission from me. It would be nice to know if anyone at the Edcon group is able to speak to customers because every contact method I try is unavailable. <br> <br> WAKE UP!!!

0
Replies (1)
Edgars
Edgars's reply08 Feb 2016, 11:04
Official
Hello Sean9542,

Kindly note we tried contacting you telephonically at about 10:59 but could not reach you. ( phone rings unable to leave a voice message).

We would like to confirm receipt of your query. Please be advised that your query is submitted to our regional credit office for further assistance. Once the query is acknowledged by them they will be in contact with you to gather additional information and provide resolution within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team
Call Centre: ***

Best regards,