1 reviews | Active since Feb 2012
NO ONE HEARS OR ANSWERS A RINGING PHONE
<p>Bought a s4 Mini in April 2016 from Century City branch in cape town. Phone is insured through Edgars. my screen is cracked and i need to get it booked in for a repair. Tried calling the branch on ********** and NO ONE ANSWERS THE PHONE!!!!!! it just rings and never stops.</p> <p>how can one call the Cellphone devision to ask what the next steps are when no-one answers... COMPLETELY PATHETIC!!!!!</p>
Thank you for making contact with us.
As discussed telephonically we appreciate feedback from our customers as it helps us to improve on our short comings. We can imagine the frustration caused by this incident and for that we sincerely apologise.
However we are satisfied that you finally received information confirming the process you need to follow to have the faulty device booked in for repairs.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
As discussed telephonically we appreciate feedback from our customers as it helps us to improve on our short comings. We can imagine the frustration caused by this incident and for that we sincerely apologise.
However we are satisfied that you finally received information confirming the process you need to follow to have the faulty device booked in for repairs.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As per my NEW LOG, Nothing has changed.
I called Canal Walk/Century City branch 3 Times this morning. On the 4th time, Someone answered and put me through to Cellphone division only for the phone there to be answered by SECURITY who told me there is NO ONE THERE!!!
Called 15 to 20 min again, called twice, no answer, 3rd time someone answered and put me through to Cellphone division and its answered by someone else who said the Cellphone staff only starts at 12!!!!
now i tried 5 times to call, after 12, and NO ONE ANSWERS **********
After leaving the phone to ring about 20 times, someone answers and Puts me through to the cellphone department.. THEN IT RINGS FOR a FURTHER 10 TIMES and the call is CUT...
Called again and got put through and GUESS WHAT!!! STILL NO CELLPHONE STAFF!!!
What must a person do to get the service one pays for?
This is really bad Service..
I NEED A MANAGER TO CALL ME BACK NOW!!!!!
Extremely P'ed off
Rating STAYS THE SAME!
As per my NEW LOG, Nothing has changed.
I called Canal Walk/Century City branch 3 Times this morning. On the 4th time, Someone answered and put me through to Cellphone division only for the phone there to be answered by SECURITY who told me there is NO ONE THERE!!!
Called 15 to 20 min again, called twice, no answer, 3rd time someone answered and put me through to Cellphone division and its answered by someone else who said the Cellphone staff only starts at 12!!!!
now i tried 5 times to call, after 12, and NO ONE ANSWERS **********
After leaving the phone to ring about 20 times, someone answers and Puts me through to the cellphone department.. THEN IT RINGS FOR a FURTHER 10 TIMES and the call is CUT...
Called again and got put through and GUESS WHAT!!! STILL NO CELLPHONE STAFF!!!
What must a person do to get the service one pays for?
This is really bad Service..
I NEED A MANAGER TO CALL ME BACK NOW!!!!!
Extremely P'ed off
Rating STAYS THE SAME!