1 reviews | Active since Sept 2016
No one has gotten back to me
<p>I have requested info on the way forward to reinstate my account as i have completed my debt review to the following email addresses on 28/06/2017:</p> ********** ********** ********** <p> </p> <p>I still havent heard anything back - its a simple request - all i want to know is what needs to be done??</p> <p> </p>
I went to the branch and informed them of this and they couldnt open a new account due to me having a matched account on the system and that account is blocked under the debt review status and told me to contact head office to remove it if my debt review is complete as my account isnt closed.
So how does the branch tell me a different story. I also contacted transunion and according to them my account is still open.
So please can someone respond to my email that knows what they are talking about and that you address the complaint of no response.
You guys clearly didnt read my complaint as i have sent an email to you on all relevant email channels. I dont need you giving me contact information I already have!
There's no point in having these communication channels available if you cant even manage them accordingly.
I went to the branch and informed them of this and they couldnt open a new account due to me having a matched account on the system and that account is blocked under the debt review status and told me to contact head office to remove it if my debt review is complete as my account isnt closed.
So how does the branch tell me a different story. I also contacted transunion and according to them my account is still open.
So please can someone respond to my email that knows what they are talking about and that you address the complaint of no response.
You guys clearly didnt read my complaint as i have sent an email to you on all relevant email channels. I dont need you giving me contact information I already have!
There's no point in having these communication channels available if you cant even manage them accordingly.