NO MONEY ON GIFT VOUCHER

I bought a gift voucher at the beginning of the year at River Island in the Edgars store Canal Walk. I still l have proof of this payment in my bank account. It was for R 200.<br> <br> When my friend tried to use the gift voucher recently, there was nothing loaded on the gift voucher. I went to the Edgars store in Canal Walk in order to rectify the situation, and they took the slip of proof and said they would revert back to me. ( I waited 40 minutes at the counter, spoke to 3 people and no one could help me. There are NO systems in place to fix a problem like this)<br> <br> I received a phone call from a random number (assuming it was Edgars), but I could not answer as I was in a meeting. I did not get the name of the lady that helped me at the Edgars store. She did not contact me again.<br> <br> I now only have the gift voucher card and not the slip as proof, as the employee of Edgars took it.<br> <br> I emailed them 3 times in the last two weeks. Their email response states that they will reply within 48 hours. I attached proof of payment an a copy of the gift card, but received no response.