1 reviews | Active since Sept 2012

10 Dec 2015, 19:30

No member vouchers for months

Edgar's have not responded to my query as to why I as a paying club member have not recieved shopping vouchers for months <br> <br> Spend 2000 get 400 off for example these vouchers have not been forth coming <br> <br> It's bad enough Edgar's no longer deliver the club magazine to members , we are expected to collect from stores <br> <br> And further more there was an increase in membership fee s of which no notification was sent to me , I contacted Edgar's for an explanation and thier response left the issue unresolved and has been left unresolved for months now <br> <br> I will end my membership clearly business is good and they don't need it given thier obviousdisrega

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Replies (1)
Edgars
Edgars's reply14 Dec 2015, 17:47
Official
Hello tyler mcdonald,

We must sincerely apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have send a request for a birthday voucher to be sent to you.

The Christmas voucher will also be sent to all club and account holder this December.

Kindly be advised it was a business decision to increase the club fees. We apologise for the overall experience.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***