1 reviews | Active since Feb 2015
no manners & bad attitude
I have an edgars that I have used once I spend R164.00 only . But I received a call on the 22/7/2015 @ 11 :12 AM from a very rude indian guy that said he wants to confirm my details & went on and told me that If I don't pay I will be blacklisted . I was so lost at what was happening since I was not even owing them lot money I even thought maybe my card was ****** the way he was talking , he even said ARE YOU EVEN LISTENING TO ME.<br> I ask him what the purpose of his call coz the way he was talking made me feel like am a bad payer or something . All he did was to SLAM THE PHONE ON MY EAR.<br> Am still confused at why he did that and why was he talking to me so rude. I doubt that how they get trained to speak to customers and slam the phone in their ears .<br> Due to that bad attitude of HIS , I will be paying off R164.00 to edgars and closed that account so I can avoid getting calls from people that has no manners and rude to their customers.
Thank you for notifying us of the unpleasant and ********* call you received from the collections department agent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the collections department manager to address, as this matter could have been handled in a different light. Your account is not in arrears, and we apologise for the misunderstanding. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant and ********* call you received from the collections department agent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the collections department manager to address, as this matter could have been handled in a different light. Your account is not in arrears, and we apologise for the misunderstanding. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***