1 reviews | Active since Nov 2010
No manager, no service at Edgars Ballito
When wanting to pay for items selected, there was only 1 cashier available - standing frozen, not doing anything, just staring in front of her while a queue was waiting. Eventually someone else from the store came up to her and she came back to life. But after a short while, the customer who she had been helping left and she ran after him. Now there were no cashiers.<br> <br> So I went to Customer Care, only to find another lifeless person, staring into space. After a while she came back to life and told me that if I wanted to pay, I had to go elsewhere.<br> <br> I requested to speak to the manager.<br> <br> Turns out Edgars Ballito does not have a manager.<br> <br> I was told that there was an assistant manager, but that she was not at work on the day. I left my details and requested that she contact me. Two days later and I'm still waiting.
Thank you for notifying us of your shopping experience at our Edgars Ballito store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures. Our store management team will be in contact with you within the next 48 working hours to address all concerns raised.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Edgars Ballito store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures. Our store management team will be in contact with you within the next 48 working hours to address all concerns raised.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***