tR
thumain R
1 reviews | Active since Feb 2013
19 Apr 2016, 09:10
No letter sent
I settled and closed my account with Edgars in the beginning of the month. I was told that I will automatically receive a paid up letter, which I did not receive. I called last week Wednesday 13 April 2016 requesting the letter. Thursday I didn't receive anything so I called the call centre and was told to wait till Friday and still nothing. I called again on Monday 18 April 2016 and I was told that I will receive it within the co**** of the day and nothing. As I am typing this letter it is 09h01 19 April and I have been on the line for 32 minutes because they refuse to send the email to me now even though it is their fault that I did not receive the letter.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
19 Apr 2016, 11:50Hello thumain,
As per investigations please be advised your paid up letter has been sent to you today at 09:50 AM. We must apologies for the unpleasant experience regarding your letter.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per investigations please be advised your paid up letter has been sent to you today at 09:50 AM. We must apologies for the unpleasant experience regarding your letter.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply19 Apr 2016, 11:50
Official
Hello thumain,
As per investigations please be advised your paid up letter has been sent to you today at 09:50 AM. We must apologies for the unpleasant experience regarding your letter.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per investigations please be advised your paid up letter has been sent to you today at 09:50 AM. We must apologies for the unpleasant experience regarding your letter.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,