1 reviews | Active since Jan 2017
No Letter
<p>I paid up and closed my account on 7 May 2016. The service at Clearwater mall wasn’t bad at all and they phoned the department for me so that I can do the cancellation over the phone. I asked the person who assisted me to email the letter that I have cancelled so that I can have it for personal reasons. I phoned again about a month after that for the letter, and again really I have lost count. It seems like Edgars train their employees to make a promise and don’t stick to it. It’s almost a year now and still I have not received that letter. I am entitled to it. So is there someone who actually have the right customer s****s to help me?</p>
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred .
Please note the paid letter was e-mailed to you on 12/01/2017.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred .
Please note the paid letter was e-mailed to you on 12/01/2017.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Best regards,