1 reviews | Active since Jan 2016
No legal help from edgars while i`m paying cover
I hold an account with Edgars & took insurance through them with Hollard legal Insurance paid through Edgards.Claimed last year for my divorce on the cover & Hollard Ins refered me to Singhs Attorneys.Hollard advise Singhs Attorneys Roodepoort what my cover was & asked them to advise Hollard if the case`s will be above what I was covered throughout the procedings & they never advised them.Case was done & closed but now Singhs Attoneys has send me collection summons they say I owe for extra costs from R2300 - R5000 & say I am liable for that & any followup costs etc.Have contacted Edgars & Hollard Insu & they refer me to the same attorneys & they say they can`t represent me against these attorneys.They never told me money frm the cover is over & I will be laible for costs,should they ccontinue.why did the attorneys not advised hollard of the extra costs as communicated on their payments correspondence?why is edgars &hollard referring me to the same lawyers I`m having problems with?my account is up to date&i`m still paying for these services.how many customers are having issues like this?I am paying for legal ins&can`t get cover cause insurer keeps referring me to the problem lawyer
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your legal insurance query has been logged and forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your legal insurance query has been logged and forwarded to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
