CC
Carolyn C

1 reviews | Active since Oct 2016

21 Oct 2016, 13:42

No interest in customer injuries

<p>whike shopping at the store in Northgate Mall I fell and was injured. According to the staff member he just left the equipment app attended for 2 minutes. Ended up with severe injuries, weight bearing injuries on left elbow fractured and left knee fractured one side and broken other side. I am in a arm and leg brace and its 7 weeks later and I'm still in the same braces.</p> <p>Northgate staffed reassured me constantly while lying in the floor that as it was their negligence all costs will be covered and they called the ambulance. Since then I have been the one who has to do all the work...the calls, the emails and the bills!!! Hardly a word from Edgars. There is always an excuse as to why no answer can be given as to what next,you changed my life and you could care less!!! Disgusted!!!</p>

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Replies (2)
CC
Carolyn C's update21 Oct 2016, 13:48
Reviewer Update

My reference no is ********** 779/GO

Edgars
Edgars's reply21 Oct 2016, 16:09
Official

Thank you for bringing this matter to our attention please be advised we are currently investigating on this matter and will revert with feedback soonest.

Your reference number will remain the same.

Kind regards,
Edcon customer experience team,
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