1 reviews | Active since Aug 2016
<p>I am very disgusted at the pathetic service I received from the store manager -Esther. She is a shameless ****! I walked into the store with the intention to pay account ,of which I did, but walked out of there wanting to cut all ties with Edcon. She took my Edgars card and swiped through the speed point and then asked me sign on the electronic pad, of which I did. However she ran my card again through the speed point and asked that I sign on the pad once again. As there is no wording on the pad, I asked her why I am signing twice. Her rhetoric was that the first signature was confirmation that I asked her what my installment amount is-which is absolute bull. Esther ******* me to signing and accepting the service fee imposed my Edgars account. If I hadn't read the receipt I wouldn't have realised this . She didn't even discuss this with me. She is so sly and cunning that she accepted the terms and conditions of this Service Fee on my behalf and only then did she hand the electronic pad over to me sign. Stating that I signing because I just checked what my installment amount is. When I confronted her about this she told me that I don't have a choice but to accept the Service fee but I read to her what was written on the slip. I have an option to either accept or decline the service fee. She turned around and said that on her computer there is option to decline. Nonsense! What a pathelogical ****. I do not accept that Service fee! Secondly she accepted my signature, even thought it is different to the one on the Edgars card-shocking! And this person is in management!???! </p>
Pardon our late response to your email.
It is with total displeasure t hear about your overall service experience. Please accept our sincere apologies for your overall service experience.
Please be advised that your query is referred to the stores management team and the regional manager to address. Feedback confirming resolution to your query will be communicated to your within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Pardon our late response to your email.
It is with total displeasure t hear about your overall service experience. Please accept our sincere apologies for your overall service experience.
Please be advised that your query is referred to the stores management team and the regional manager to address. Feedback confirming resolution to your query will be communicated to your within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
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