No Information about my order whereabouts

On the 27th of November 2018 I ordered something online. It said delivery in 3 days, I didn't even want the order to be delivered so instead I opted for in-store collection. I made the purchase, my bank contacted me to confirm, payment went through and my bank acknowledged. Edgars did not send an email confirmation of any sort or delivery estimates, nothing of the sort. The Dashboard on the online portal says transaction processing. It has been like that since I made that order. I emailed the help center. All I got was an automatic reply. I tried to track the order, the page just refreshes and shows me nothing at all. I am quite disappointed, I don't know if I should call this poor customer service or its a 'glitch' on my side which I highly doubt.