1 reviews | Active since May 2010
NO IDEA of what customer service is !!!!!!!!! VERY LOYAL CUSTOMER.....DISAPOINTED
<p>I called the call centre to find out who gave permission for the VIP Edgars book?? because an amount of R60 is being charged against my account.</p> <p>1) waited FOREVER in a caller queue</p> <p>2) when speaking to the agent she put me on hold for something for a long time. She wasn't very forth coming ..dont want to name and shame BUT I will mention I requested for the call to be pulled and sent to me to hear if I did agree on this. She then says tell me what store you prefer to GO TO (my petrol I have to drive out !!! REALLY !!! ) Then she said it takes up to 31 days *SHOCKED* to get feedback !!!!! I am shocked !!!</p> <p>3) at this point I ask to speak to a manager ...PUT ON HOLD FOR A LIFE TIME to be told the manager will call me back. I gave a time because I couldnt answer my at anytime due to work comittments.... and guess what was I called !!! NOOOOO !!!</p> <p>It is 18.53pm and NO missed calls nothing !!!!</p> <p> </p> <p>I am a very loyal customer for MANY YEARS who sees to her account payments on time !!!!! but they FAILED to bring there part !!!! When I needed assistance .... Will be finishing my account and will be closing it !!!! VERY UPSET!!!!!!!!!!!!!!!!!</p> <p>WORSE CUSTOMER SUPPORT EVER!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>You should be ashamed of yourselves EDGARS!!!!!!!!!!!!!!!!</p>
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. Please be advised a reversal was processed on your account on the 17th November 2016 this will reflect on your next statement . We must apologise for the unpleasant experience , we have addressed this incident with our accounts management to insure this service will not be rendered again.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the delayed response.
Thank you for bringing this matter to our attention. Please be advised a reversal was processed on your account on the 17th November 2016 this will reflect on your next statement . We must apologise for the unpleasant experience , we have addressed this incident with our accounts management to insure this service will not be rendered again.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Ok so if the reverse was done !!!
1) From when was it done ?
2) where is my corrected up to date statement.... ?
I was told it was from June 2016... THIS IS A LIE!!!!!! I am taking this up with the Ombudmin and I am going to call in to GOODHOPE and every other station to let everyone know how you guys operate !!! Pathetic ...still waiting for my follow-up call!!!
DISGUSTED to say the least !!!
I want my BACK DATED statements as far back as possible , because I was told I was ONLY charged from JUNE ....this was a lie because I asked for a year back dated statements and guess what YES it was from MARCH and NOT JUNE !!!! You have charged me for something I DID NOT AGREE TOO!!!! R60 for a book ...is damn riduculous !!!!!!
I am NOT GOING TO LEAVE IT LIKE THIS !!!!!!!!
Ok so if the reverse was done !!!
1) From when was it done ?
2) where is my corrected up to date statement.... ?
I was told it was from June 2016... THIS IS A LIE!!!!!! I am taking this up with the Ombudmin and I am going to call in to GOODHOPE and every other station to let everyone know how you guys operate !!! Pathetic ...still waiting for my follow-up call!!!
DISGUSTED to say the least !!!
I want my BACK DATED statements as far back as possible , because I was told I was ONLY charged from JUNE ....this was a lie because I asked for a year back dated statements and guess what YES it was from MARCH and NOT JUNE !!!! You have charged me for something I DID NOT AGREE TOO!!!! R60 for a book ...is damn riduculous !!!!!!
I am NOT GOING TO LEAVE IT LIKE THIS !!!!!!!!