No help vs. no answers!!!

Congratulations Edgars on your new look website, which I have been unable to access for the last fortnight.<br> 5 Phone Calls later after being given numbers for Club, Life, Greenstone, to name a few. The Edgars personnel still continued to misunderstand my requirement. One of them even had the audacity to ask me what website I was on. Finally, I got through to someone that sounded like they knew what I was on about only to be told that the website had issues. When asked for how long they told me today (Friday), but I have been unable to log on to the new website for 2 weeks. I check my Account Balance monthly & the last time I logged on was the 6th July this year, but the authentication fails when I try & register as per the new website. Why is there not a message stating that the site is experiencing difficulties???<br> <br> Also, over two months ago I contacted Edgars by mail via the WEBSITE regarding the fact that the Club Mag has to be fetched & is no longer mailed. I still await their response.<br> <br> With the result I have cancelled my Club telephonically, of course, as no website will result in a higher call volume. Nevertheless, Edgars no wonder I don't make use of your stores!!!